Wells Fargo declined to cash, reject or return a check worth thousands of dollars to a customer who waited weeks without a response, according to a new report.
Southern California resident Marylinn Loveless says she deposited a $10,000 check into a Wells Fargo ATM, but the machine never printed a receipt, reports the NBC-affiliated WRAL 5.
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“I got no receipt back, which I thought was weird. I thought, ‘Well, I’ll just go in tomorrow.’”
When Loveless visited a Wells Fargo branch the next day, she says an employee told her that the deposit was on hold and under investigation.
“I said ok, can I have my check? And they said, ‘No.’ I said, ‘Where is it?’ They wouldn’t tell me.”
Loveless says she received the check after her aunt passed away, highlighting that it is part of her family member’s legacy.
After weeks without a word from Wells Fargo with her funds seemingly placed on indefinite hold, she sought the assistance of WRAL 5.
The news outlet reached out to the bank to ask about Loveless’s case. Wells Fargo then said that the matter had been escalated.
The bank eventually released Loveless’s funds, a month after she made the deposit. The lender has not provided details on why Loveless’s check was put on hold.
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